@Article{Gronau+Kern,
							Cite-key = "Gronau2023Fir", 
							Year= "2023", 
							Number= "1", 
							 Volume= "Industry 4.0 Science 39", 
							Pages= "59-63", 
							Journal   = "Industry 4.0 Science",
							 Title= "Fire Department Action Patterns for IT Support?", 
							Author= "Norbert Gronau, University of Potsdam, Eva-Maria Kern, University of the Bundeswehr Munich", 
							Doi= "https://doi.org/10.30844/I4SE.23.1.59", 
							 Abstract= "Emergency organizations such as fire departments or technical relief
organizations are expected to react very quickly – sometimes to unknown situations – and provide the appropriate assistance. Can principles used in these organizations be transferred to IT support, e.g. for ERP systems?
An experiment in an IT service unit investigates this question – with
surprising results.", 
							 Keywords= "IT support, ERP system, emergency action
patterns, IT training", 
							}