Industry 4.0 Science 39, 2023, 59-63
Fire Department Action Patterns for IT Support?

Bibtex

Cite as text

						@Article{Gronau+Kern,
							Cite-key = "Gronau2023Fir", 
							Year= "2023", 
							Number= "1", 
							 Volume= "Industry 4.0 Science 39", 
							Pages= "59-63", 
							Journal   = "Industry 4.0 Science",
							 Title= "Fire Department Action Patterns for IT Support?", 
							Author= "Norbert Gronau, University of Potsdam, Eva-Maria Kern, University of the Bundeswehr Munich", 
							Doi= "https://doi.org/10.30844/I4SE.23.1.59", 
							 Abstract= "Emergency organizations such as fire departments or technical relief
organizations are expected to react very quickly – sometimes to unknown situations – and provide the appropriate assistance. Can principles used in these organizations be transferred to IT support, e.g. for ERP systems?
An experiment in an IT service unit investigates this question – with
surprising results.", 
							 Keywords= "IT support, ERP system, emergency action
patterns, IT training", 
							}
					
Norbert Gronau, University of Potsdam, Eva-Maria Kern, University of the Bundeswehr Munich(2023): Fire Department Action Patterns for IT Support?. Industry 4.0 Science 391(2023), S. 59-63. Online: https://doi.org/10.30844/I4SE.23.1.59 (Abgerufen 17.04.24)

Abstract

Abstract

Emergency organizations such as fire departments or technical relief organizations are expected to react very quickly – sometimes to unknown situations – and provide the appropriate assistance. Can principles used in these organizations be transferred to IT support, e.g. for ERP systems? An experiment in an IT service unit investigates this question – with surprising results.

Keywords

Schlüsselwörter

IT support, ERP system, emergency action patterns, IT training

References

Referenzen

[1] Gronau, N.: Enterprise Resource Planning. Architektur, Funktionen und Management von ERP-Systemen. 3rd Edition. Munich 2014.
[2] Becker, M.: Personalentwicklung. Bildung, Förderung und Organisationsentwicklung in Theorie und Praxis. 4th Edition. Stuttgart 2005.
[3] Bruderer, H.; Organisation für Notfallsysteme: Leitfaden zum Aufbau von ausserberuflichen Hilfsorganisationen. Zurich 1979.
[4] Kern, E.-M.; Hartung, Th.; Zielorientiertes Risikomanagement bei Einsatzorganisationen, in: W. Kersten, J. Wittmann (ed), Kompetenz, Interdisziplinarität und Komplexität in der Betriebswirtschaftslehre. Wiesbaden 2013.
[5] Seidel, S.: Toward a theory of managing creativity-intensive processes: a creative industries study. Information Systems and E-Business Management (2011) 9: 407. DOI: doi.org/10.1007/s10257-009-0123-7
[6] Röser, T.; Kern, E.-M. (2019): Management von Einsatzprozessen: Flexibilität durch Standardisierung. In: Zeitschrift Führung + Organisation, ZfO Vol. 88 (2019) Issue 1, pp. 47-53

 

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