library.gito.de


WI2020
2020

Analysis of a Digital Business Processes Transformation: A Case Study on Digitizing Absence Management

Christian Huppertz, Matthias Gottlieb, and Hans Pongratz

Technical University of Munich, IT Service Centre, Munich, Germany


✉ Kontakt zum Autor

https://doi.org/10.30844/wi_2020_s2-huppertz

Companies transform their analog processes into new digital solutions to save costs and reduce administrative effort. However, processes in (German) higher education institutions (HEIs) are still predominant in an analog manner. We conduct an in-depth case study based on the absence management process of a HEI with a five-step approach: (1) state-of-the-art and formalizing the analog process, (2) analyzing the variables collecting data, (3) evaluating the analog process with seven criteria of [1], (4) deriving a digital process, and (5) comparing the analog and digital process. We derive an operationalized methodology transforming a process from analog to digital. Research can use the results for investigation of the multi-role business administration processes within or outside the environment of HEIs. Practitioners can use the defined operationalization to define the requirements for a transformation from analog to a digital process.

Keywords: Process analysis of digitalization, business process reengineering, higher education institution


1. Yin, R.K.: Case Study Research: Design and Methods. Sage Publications, Los Angeles [u.a.] (2014)
2. Webster, J., Watson, R.T.: Analyzing the Past to Prepare for the Future: Writing a Literature Review. MIS Quarterly 26, xiii-xxiii (2002)
3. Gläser, J., Laudel, G.: Experteninterviews und qualitative Inhaltsanalyse. Springer (2010)
4. vom Brocke, J., Simons, A.: Reconstructing The Giant: On the Importance of Rigour in Documenting the Literature Search Process. ECIS 2009 1-14 (2009)
5. Gottlieb, M., Pongratz, H.: Towards Digital Business Process Models in Higher Education Institutions: A Case Study Based on the Onboarding of Student Employees. 13th Mediterranean Conference on Information Systems, (2019)
6. Yoo, Y., Henfridsson, O., Lyytinen, K.: Research Commentary—The new Organizing Logic of Digital Innovation: An Agenda for Information Systems Research. Information Systems Research 21, 724-735 (2010)
7. Worrall, L., Campbell, F., Cooper, C.: Surviving Redundancy: The Perceptions of UK Managers. Journal of Managerial Psychology 15, 460-476 (2000)
8. Pollack-Johnson, B., Liberatore, M.: Incorporating Quality Considerations Into Project Time/Cost Tradeoff Analysis and Decision Making. IEEE Transactions on Engineering Management 53, 534-542 (2006)
9. Kreutzer, R.T., Land, K.-H.: Digitaler Darwinismus. Springer (2013)
10. https://www.cio.bund.de/Web/DE/Architekturen-und-Standards/V-Modell- XT/vmodell_xt_node.html, accessed 01/14/2020
11. Lowry, P.B., Dinev, T., Willison, R.: Why Security and Privacy Research Lies at the Centre of the Information Systems (IS) Artefact: Proposing a Bold Research Agenda. European Journal of Information Systems 26, 546-563 (2017)

 

Beitrag herunterladen