Direkt zum Inhalt
WI2020 Zentrale Tracks
Evaluation of Success Factors for Public One-Stop Portals and Integrated Portals: A Literature Review

Tabea Grabitz, Hendrik Scholta University of Münster, Chair for Information Systems and Information Management, Münster, Germany

When digitalizing governmental services, many countries invest in new e-government portals. Estonia, for example, uses a one-stop portal, which allows centralized access to all provided governmental services. Germany, on the other hand, realizes integrated portals that link several separate portals on federal, state and municipal level. The governmental service provision is decentralized, but forwarding between different portals is established. These two portal types have different characteristics that result from their specific design. When administrations decide to plan and implement such portals, it is useful to adhere to success factors to ensure an effective development. This paper reviews academic literature on success factors for e-government initiatives. As different aspects might become more relevant for the different portal types, the importance of the success factors for each portal type is examined. This research helps administrations to focus on critical aspects of development according to the specific portal type.

Schlüsselwörter: e-government, public administration, digital government, one-stop shop, portal development

1. Bundestag: Gesetz zur Verbesserung des Onlinezugangs zu Verwaltungsleistungen. OZG. In: BGBl. I S. 3122, 3138, S. 3122, 3138 (2017)
2. Knierim and Klein: Mit dem Portalverbund zur digitalen Aufholjagd, https://www.egovernment-computing.de/mit-dem-portalverbund-zur-digitalen-aufholjagda- 718978/ (Accessed: 07.12.2018)
3. Jaeger: Constitutional principles and E-government: an opinion about possible effects of Federalism and the separation of powers on E-government policies. Government Information Quarterly 19, 357–368 (2002)
4. Mkude, Wimmer: Strategic Aspects for Successful E-government Systems Design: Insights from a Survey in Germany. In: Janssen, Scholl, Wimmer, Bannister (eds.) Electronic Government, 8653, pp. 301–312. Springer Berlin Heidelberg, Berlin, Heidelberg (2014)
5. Sarantis, Smithson, Charalabidis, Askounis: A Critical Assessment of Project Management Methods with Respect to Electronic Government Implementation Challenges. Systemic Practice and Action Research 23, 301–321 (2010)
6. Wimmer, Tambouris: Online One-Stop Government. In: Traunmüller (ed.) Information Systems, 95, pp. 117–130. Springer US, Boston (2002)
7. AG Recht und Sicherheit: Basisinformationen zum Behörden-Portalverbund, https://www.ref.gv.at/AG-RS-Basisinformation-zum-Beh.2613.0.html (Accessed:
8. Bullen, Rockart: A primer on critical success factors. Research Working Paper No. 69. Sloan School of Management MIT (1981)
9. Webster, Watson: Analyzing the past to prepare for the future: Writing a Literature Review. MIS Quarterly 26 (2002)
10. Liu, Yuan: The Evolution of Information and Communication Technology in Public Administration. Public Administration and Development 35, 140–151 (2015)
11. Kim: Leapfrogging from Traditional Government to e-Government. In: Goos, Hartmanis, van Leeuwen, Kim, Ling, Lee, Park (eds.) The Human Society and the Internet Internet- Related Socio-Economic Issues, 2105, pp. 273–284. Springer Berlin Heidelberg, Berlin, Heidelberg (2001)
12. Siegfried: The Experience of German Local Communities with e-Government—Results of the MEDIA@Komm Project. In: Goos, Hartmanis, van Leeuwen, Traunmüller, Lenk (eds.) Electronic Government, 2456, pp. 163–168. Springer Berlin Heidelberg, Berlin, Heidelberg (2002)
13. Grabow, Drüke, Siegfried, Stapel-Schulz, Püschel: Erfolgsfaktoren – Was bei der Gestaltung virtueller Rathäuser zu beachten ist. Bundesministerium für Wirtschaft und Technologie, Berlin (2002)
14. Abu-Shanab, Bataineh: Challenges Facing E-government Projects: How to Avoid Failure? International Journal of Emerging Sciences 4, 207–217 (2014)
15. El-Haddadeh, Weerakkody, Al-Shafi, Ali: E-Government implementation Challenges: A Case study. Americas Conference on Information Systems, Savannah (2010)
16. Evangelidis, Akomode, Taleb-Bendiab, Taylor: Risk Assessment & Success Factors for e- Government in a UK Establishment. In: Goos, Hartmanis, van Leeuwen, Traunmüller, Lenk (eds.) Electronic Government, 2456, pp. 395–402. Springer Berlin Heidelberg, Berlin, Heidelberg (2002)
17. OECD: Recommendation of the Council on Digital Government Strategies, http://www.oecd.org/gov/digital-government/Recommendation-digital-governmentstrategies. pdf (Accessed: 16.12.2019)
18. Reffat: Developing a Successful e-Government. Working Paper. University of Sydney, Australia (2003)
19. Kühn, Walser, Riedl: Beziehung zwischen IT-Erfolgsfaktoren und IT-Risikomanagement im eGovernment. HMD Praxis der Wirtschaftsinformatik 46, 100–110 (2009)
20. Alshehri, Drew: E-government principles: implementation, advantages and challenges. International Journal of Electronic Business 9, 255 (2011)
21. Becker, Niehaves, Algermissen, Delfmann, Falk: eGovernment Success Factors. International Conference on Electronic Government, Zaragoza (2004)
22. Gichoya: Factors Affecting the Successful Implementation of ICT Projects in Government. The Electronic Journal of e-Government 3, 175–184 (2005)
23. Heeks: Information Systems and Developing Countries: Failure, Success, and Local Improvisations. The Information Society 18, 101–112 (2002)
24. Ke, W.: Understanding E-Government Development: A Case Study of Singapore EGovernment. Americas Conference on Information Systems, New York City (2004)
25. Rose, Grant: Critical issues pertaining to the planning and implementation of EGovernment initiatives. Government Information Quarterly 27, 26–33 (2010)
26. Ziemba, Papaj, Żelazny, Jadamus-Hacura: Factors Influencing The Success Of EGovernment. Journal of Computer Information Systems 56, 156–167 (2016)
27. Gil-García, Pardo: E-government success factors: Mapping practical tools to theoretical foundations. Government Information Quarterly 22, 187–216 (2005)
28. Ali, Nisar: Exploration of IT Governance Practices and their Effect on Strategic Projects’ Outcomes in Public Sector Organizations of Pakistan. International Journal of Computer Science and Network Security 16, 10–19 (2016)
29. Baguma, Lubega: Factors for Success and Failure of e-Government Projects: The Case of E-Government Projects in Uganda. International Conference on Theory and Practice of Electronic Governance, Seoul (2013)
30. Franke, Eckhardt: Crucial Factors for E Government Implementation Success and Failure: Case Study Evidence from Saudi Arabia. Americas Conference on Information Systems, Savannah (2014)
31. Krishna, Walsham: Implementing public information systems in developing countries: Learning from a success story. Information Technology for Development 11, 123–140 (2005)
32. IT-Planungsrat: Projektsteckbrief Portalverbund, https://www.itplanungsrat. de/SharedDocs/Downloads/DE/Entscheidungen/21_Sitzung/6_Anlage1_Portal verbund.pdf?__blob=publicationFile&v=2 (Accessed: 16.12.2019)